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Care Portal

4G Connectivity Issue

Last updated, Apr 15, 2026

Confused about internet not working?  

Plenty of quota left, but no connection? Don't worry, try these quick fixes:

- Restart your phone and enable airplane mode for 1-3 minutes, then check again
- Remove and reinsert your SIM card
- Switch network from auto → manual
- Ensure network preference is set to 4G
- Try using the SIM in another phone if possible

Note: Signal strength can be affected by terrain, electricity, building materials, or weather in your area.

Try these steps periodically to get your connection back to normal.

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4G Connectivity Issue