If your credit balance has been reduced or deducted because of a VAS (Value Added Service) or an unwanted additional service, there are several steps you can take to resolve the issue. VAS services typically include content subscriptions, entertainment services, or information services that may be activated unintentionally, either through automatic registration or user error.

Here are some steps you can take if your credit has been deducted due to a VAS service:

• Check active services on your number.
• Deactivate any unwanted VAS services through SMS or USSD codes.
• Review your subscriptions and ensure that there are no services activated without your consent or subscriptions that are automatically renewed.

More information: 3Store Locations: care.tri.co.id/store-locator Official Website: care.tri.co.id