BonsTri points that disappear or are no longer visible may be caused by several reasons. Below are some possible causes and how to resolve them:

1. Points Have Expired

Starting from January 1, 2025, BonsTri points will be reset (returned to 0) at the end of each quarter. The point reset schedule is as follows: January 1, April 1, July 1, and October 1 at 00:00.

BonsTri points usually have a specific validity period. If you do not use your points within the specified timeframe, the points may expire and disappear.

Solution: Make sure you check the validity period of the points you have accumulated and try to use them before they expire.

2. Points Have Been Used for Redemption

The points you have accumulated may have already been used to redeem certain rewards or promotions. If the points have been redeemed, they will automatically be deducted or disappear from your account.

Solution: Check whether you have redeemed your points for rewards or other benefits, such as data quota, credit balance, or other available offers.

If you need further information, you can also contact customer service through the official website or visit the nearest 3Store in your city.

Click the following links for more information:

• 3Store Locator: care.tri.co.id/store-locator
• Official Website: care.tri.co.id