You can stop your Tri internet package through several easy and practical methods. Here’s the complete guide.

1. Stop the Package via SMS

Some Tri packages can be stopped via SMS using specific formats depending on the package type.

Generally, you can try the following format:

• Type: STOP
• Send to: 234

After that, you will receive a notification regarding the package deactivation status.

Note: The stop format may vary depending on the active package or service.

2. Stop the Package via the bima+ Application

You can also stop your internet package directly through the bima+ application.

Steps:

• Open the bima+ application
• Log in using your Tri number
• Go to the My Package or Subscription menu
• Select the package you want to stop
• Click Stop Package or Unsubscribe
• Follow the instructions until the process is completed

3. Stop the Package via USSD

Some internet packages can also be stopped through the dial menu.

Steps:

• Open the phone menu
• Dial:
  *888#
• Select the menu related to your active package
• Choose the option to stop the package

4. Contact Tri Customer Service

If you still experience issues while stopping the package, you can contact Tri customer service through:

• Call Center 132
• Live Chat in the bima+ application
• Official Tri Indonesia social media accounts
• Visit the nearest 3Store

Important Things to Note

• Make sure you know which package is currently active on your Tri number.
• Package deactivation usually applies to packages with automatic renewal systems.
• Once the package has been successfully stopped, it will not be automatically renewed in the next period.