PUSAT LAYANAN DAN BANTUAN TRI

Stay Connected Without a Physical SIM with eSIM

Terakhir diperbarui, Mei 31, 2026

eSIM is a new technology that allows you to access the Indosat Ooredoo Hutchison network on your device/mobile phone without using a physical SIM card. Just like a physical SIM card, an eSIM stores your phone number, subscription plans, and network configurations. Optimize the Dual SIM feature on your device by using a combination of a physical SIM card and an eSIM with Tri. You can purchase a Tri eSIM at perdana.tri.co.id.

What are the benefits of using an eSIM?

eSIM allows users to store multiple mobile operator profiles on their smartphones, making it easy to switch between networks quickly. This means customers can seamlessly switch from one eSIM network to another, which can be especially useful when traveling abroad and needing a temporary local SIM card.

Which devices support Tri eSIM?

eSIM is a relatively new connectivity technology worldwide, so we regularly update this list with the latest information. Below is a list of devices that currently support Tri eSIM technology:

Apple

iPhone 14
iPhone 14 Plus
iPhone 14 Pro & Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro & Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro & Pro Max
iPhone XS & XS Max
iPhone XR
iPhone SE (2020 & 2022)
iPad 7
iPad Air 3
iPad Mini 5
iPad Pro (11")
iPad Pro 2 (11")
iPad Air 4
iPad Pro 3 (12.9")

Samsung

Galaxy S23 Ultra 5G
Galaxy S23+ 5G
Galaxy S23 5G
Galaxy Z Flip
Galaxy Z Flip3 5G
Galaxy Z Flip4 5G
Galaxy Z Fold4 5G
Galaxy Z Fold3 5G
Galaxy Z Fold2 5G
Galaxy S22 Ultra 5G
Galaxy S22+ 5G
Galaxy S22 5G
Galaxy S20 & S20+
Galaxy Note 20 Ultra 5G
Galaxy Note 20+
Galaxy Note 20

Huawei

Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro

Oppo

Oppo Find X5
Oppo Find X5 Pro

Can existing Tri customers replace their physical SIM card with an eSIM?

Yes. For prepaid customers, you can replace your physical SIM card with an eSIM by visiting a 3Store. You can find the nearest 3Store at care.tri.co.id/store-locator.

Before the eSIM installation process, please ensure that your IMEI2 is registered with the Indonesian Ministry of Industry (Kemenperin) to ensure smooth eSIM usage. For IMEI2 verification, registration, or unblocking services, you can contact the Kemenperin hotline at 159 (available on working days from 08:00 AM to 05:00 PM).

How to set up / install eSIM on your device?

After you purchase or replace your eSIM, you will receive a QR code and an activation code to set up the eSIM on your device.

1. How to set up eSIM on iOS devices

Go to Settings > Cellular
Select Add eSIM
Scan the QR code
Follow the instructions provided to activate the eSIM

2. How to set up eSIM on Android devices

Go to Settings > Connections > SIM Manager
Select Add eSIM
Scan the QR code or enter the activation details manually

If the steps above have been completed but you are still experiencing issues, you can contact customer service through Tri’s official website or visit the nearest 3Store in your city.