You can request a SIM card replacement by visiting the nearest 3Kiosk or 3Store.

Your request will be processed once all requirements and terms have been fulfilled.

Please make sure of the following:

• Bring your original e-KTP
• Bring a copy of your Family Card (softcopy is allowed)
• Ensure your number is still active

If the replacement must be done by a representative, the process can only be handled at a 3Store. Please make sure to bring an Authorization Letter signed with a Rp10,000 stamp duty, along with the original e-KTP of both the SIM card owner and the authorized representative. To ensure a smooth replacement process, the authorized representative must also be listed in the same Family Card as the SIM card owner.

To check the registered NIK, you can access the following page to ensure the registered data matches your information. You can also check your Tri SIM card registration status at registrasi.ioh.co.id.

Find the nearest 3Store / 3Kiosk location at care.tri.co.id/store-locator.