If you are experiencing issues scanning the barcode on a physical voucher, you can try the following steps:

1. Make sure the lighting is bright

2. Ensure the camera lens is not blurry

3. Make sure there are no other objects besides the barcode

4. Ensure the scanning distance is not too far

5. Make sure the voucher is still valid

6. Ensure the barcode is not damaged, worn out, or folded

For further assistance, you can also contact customer service through the official website or visit the nearest 3Store in your city.

Click the links below for more information:

• 3Store Locations: care.tri.co.id/store-locator , or
• Official Website: care.tri.co.id