If you are experiencing issues with topping up or purchasing Tri credit, you can check the following points that may help resolve the problem:

• Make sure the destination number is still active and not in the expired period.
• Ensure the phone number entered is correct to avoid sending credit to the wrong number.
• Make sure your balance or payment method is sufficient, especially when making transactions through online channels.
• Ensure you have a stable internet connection when making transactions via apps or e-commerce.
• Make sure your debit card, mobile banking, or e-wallet is functioning properly and does not have any issues.
• Check whether any previous transaction is still pending or has failed.
• It is recommended to make purchases through official channels such as bima+, 3Store, trusted retailers, official e-commerce platforms, or mobile banking.