If you are experiencing issues using your data package, check out the following tips so you can use it again.

1. Check Active Period: Make sure your package is still active.

2. Check Quota: Make sure you still have remaining quota.

3. Mobile Data: Ensure that mobile data/cellular data on your phone is turned on and that the internet connection is using the Tri SIM card (if you are using a dual SIM phone).

4. Check APN Settings. Here’s how to configure the correct APN:

For iOS:
Settings → Cellular → Cellular Data Network

For Android:
Settings → Connections → Mobile Networks → Access Point Names

Fill in the following details for the APN:

• APN: 3gprs or 3data

• Username: Leave blank

• Password: Leave blank

If you have tried the steps above but are still experiencing issues, you can contact customer service through the official Tri website or visit the nearest 3Store in your city.

Click the links below for more information:

• 3Store Locations: care.tri.co.id/store-locator

• Website: care.tri.co.id