If your payment in the Bima+ app seems stuck or is not progressing, there are several possible causes. Here are some common reasons and ways to resolve the issue:

Internet Connection Issues

An unstable internet connection may cause payment transactions to be delayed or fail. Make sure you have a stable internet connection when making a payment, either through Wi-Fi or mobile data.

Invalid Payment Method

Ensure that the payment method you selected (such as Tri credit balance, bank transfer, or other payment methods) is valid and has sufficient funds to complete the transaction.

Payment Is Still Being Processed

Payments made through the Bima+ app may take some time to be processed, depending on the payment method you use. For example, payments via bank transfer or e-wallets may require several minutes or longer for verification and confirmation. Please wait a few moments and check the payment status again in the Bima+ app.

Troubleshooting Steps

• Check your internet connection and make sure there are no service disruptions.
• Verify that your Tri credit balance or other payment method has sufficient funds.
• Update the Bima+ app to the latest version.
• Restart your device and try the payment again.
• Wait a while to see if the payment status changes to successful.

If you have tried the steps above and are still experiencing issues, you can contact customer support through Tri's official website or visit the nearest 3Store in your city.

For more information, please visit:
3Store Locator: care.tri.co.id/store-locator
Official Website: care.tri.co.id