Each Tri package variant has different terms and conditions regarding auto-renewal. If you are experiencing issues with a package that is not automatically renewing, please make sure of the following:

1. Ensure Your Package Includes Auto-Renewal

2. Ensure You Have Sufficient Balance

If your package supports auto-renewal and you wish to continue subscribing to the package, please make sure your balance is sufficient.

To repurchase your preferred package, you can do so through:

USSD

• Dial *888#
• Select Main Menu
• Choose the package you want

bima+ Application

• Open the bima+ application
• Select the “Buy” menu (icon located at the bottom of the screen)
• Choose the package you want

For further assistance, you can also contact customer service through the official website or visit the nearest 3Store in your city.

Click the links below for more information:

• 3Store Locations: care.tri.co.id/store-locator
• Official Website: care.tri.co.id