You must make sure that the data you provide is complete and accurate, for example:

• Full name
• Correct shipping address 
• Active phone number
• Active email address

You can also track your delivery progress via the registered email by entering your transaction ID. 

For further assistance, you can contact Tri customer service through the official website or visit the nearest 3Store in your city.

Links for more information:

• 3Store locations: care.tri.co.id/store-locator
• Official website: care.tri.co.id