If your bima+ application is frozen or not responding, here are some steps you can try to resolve the issue:

1. Close and reopen the application

2. Update the bima+ application

3. Clear the app cache (for Android)

4. Restart your device

5. Check your internet connection

6. Make sure your device operating system is up to date

If you have tried the steps above but are still experiencing issues, you can contact customer service through the official Tri website or visit the nearest 3Store in your city.